CodeRED Emergency Notification System
The City of North Richland Hills now has the ability to notify you about
emergency situations faster than ever before with the CodeRED Emergency
Notification System.
The CodeRED system enables the City to deliver pre-recorded emergency telephone
messages to targeted areas, or the entire City, at a rate of up to 60,000 calls
per hour. Examples of times when the CodeRED system may be utilized include
severe weather, terrorism related emergencies, HAZMAT emergencies, extended
utility outages, drinking water contamination and other emergency situations
where rapid and accurate notification is essential for life safety.
The CodeRED service is provided free of charge to all North Richland Hills
residents. To receive CodeRED calls, you will need to click on the CodeRED icon
and enter your contact information.
Frequently Asked Questions
How does CodeRED work?
CodeRED delivers the important message through a high-speed telephone calling
system to a specific geographical area of the City, or to the entire community.
City staff will access CodeRED via a secure portal on the web. A "call area"
will be marked identifying street addresses. Telephone numbers will be matched
up electronically to these addresses and a pre-recorded message will be sent
out via the telephone with information about the incident and possibly
instructions for citizens. The CodeRED system will deliver messages to persons
who answer their phones, and also to voicemail and answering machines. When
there is no answer at a telephone number, CodeRED will attempt to deliver
messages three times before deleting from the queue.
What does a CodeRED message sound like?
CodeRED messages will always begin with the statement: "This is a message from
the City of North Richland Hills (department name addressing the situation)."
The message will provide information about the situation. Depending on the
situation, the message may also provide instructions for residents to stay
indoors, shelter in place, or evacuate to a designated location.
What should I do if I receive a CodeRED message?
If you receive a CodeRED telephone message please:
- Listen Carefully
- Follow Instructions
- Don't hang up until you hear the whole message (the message will not be repeated)
- DO NOT call 9-1-1 unless instructed to do so (You will only tie up emergency lines).
Is my telephone number already included in the CodeRED system?
The CodeRED database includes telephone information provided by a variety of
sources such as utility providers and credit bureaus, but it does not
necessarily contain 100% of the telephone numbers in our community. No one
should automatically assume his or her telephone number is included.
All North Richland Hills businesses should register, as well as all individuals
who have unlisted phone numbers, those who have changed their phone number or
address within the last year, and those who use a cellular phone as their home
phone. Registration can be completed by clicking on the CodeRED icon at the top
of this page and following the instructions.
Will the system work with cell phones?
Yes. But, your cell phone number needs to be associated in the database with
your North Richland Hills address. We encourage you click on the CodeRED icon
at the top of this page and follow the instructions for inputting or updating
your information.
Is CodeRED the only means of emergency notification?
No. CodeRED is only part of the notification process. The City will also
continue to utilize its outdoor warning system, the City web site, Citicable
NRH and local media to provide information to residents about emergency
situations.
Who can I contact for more information about CodeRED?
If you have a comment or question about the CodeRED Emergency
Notification System, please call 817-427-6015.
