Citizen complaints may be filed by calling the Humane Division at 817-427-6570. Complaints are addressed on a priority basis. After business hours and on weekends Humane Officers only respond to emergencies. After the Center closes for business and on the weekends, citizens may leave a message with the AARC at 817-427-6570, and the call will be returned the next business day. In emergency, citizens may call the Police Department at 911 or 817-281-1000. If the situation is determined to be an emergency, a Humane Officer will respond. Emergencies include loose livestock, animal bites where the animal is not confined, wild animals within a residence, and injured animals.

Common Complaints

Barking/Excessive Noise: Citizens may contact the Humane Division to report barking dogs. Animals may not be allowed to disturb people by loud, continued or frequent barking, howling or yelping anytime day or night. Barking complaints will be addressed during business hours only. After receiving a complaint on a specific address, a Humane Officer will go out and address the complaint. If multiple complaints are received, the citizen may be asked to serve as a witness and file a complaint with the City of North Richland Hills Municipal Court.

Elimination on Private Property (Pooper Scooper Law): Pet owners shall not allow their animals to eliminate on public property or property of another.

Leash Law: Pet owners shall not allow an animal to run at large. Any officer or citizen of the city is authorized to take up and deliver stray animals to the Animal Adoption & Rescue Center.

City Licensing: All cats and dogs within the City of North Richland Hills are required to have current City Licenses. Pet owners must show proof of current rabies vaccination in order to obtain a City License.

For more information on regulations regarding animals in North Richland Hills, see the Online Code of Ordinances Chapter 14 .