Frequently Asked Questions

How do I locate Utility Lines and Traffic Signal Control Lines within the City?
Water, sewer and storm drain lines which are owned by the City may be located by calling (817) 427-6440. Electric, telephone, gas and TV cable companies must be contacted separately for their line locations. You must also call 1-800-DIG-TESS (1-800-344-8377) for other utilities that may be located in the street or on private property.

How can I find out if my property is in the flood plain?
Flood plain determinations are made by Public Works at (817) 427-6400. You will need the name of your subdivision, the platted lot and block numbers, your street address and a daytime phone number for the return call.

Can I get another driveway?
Driveway approaches are regulated based on the street size, lot location, lot size and the number and size of existing approaches. A building permit is required and may be applied for at City Hall through the Planning and Inspections Department.

What is the construction schedule for a particular City project?
You may contact (817) 427-6400 to request information on specific projects under construction within the City. You will need the street name, type of project, and a daytime phone number for the return call.

How do I report a pothole or a damaged street sign?
You can contact the Public Works/Street Division at (817) 427-6460 to report potholes and damaged street signs.

How do I report traffic signal light malfunctions or to request a traffic signal light?
You can contact the Public Works/Street Division at (817) 427-6460.

How do I determine when my street will be reconstructed?
The City evaluates all City streets on an annual basis. The streets are rated on traffic volume, age, drainage, structural damage and smoothness. Street projects are then developed based on available funding and the street's condition rating number. You may also call (817) 427-6460.

Where can I find out information about speeding and traffic concerns on residential streets?
You may obtain a copy of the Traffic Calming Policy by clicking here or by calling 817-427-6460.

My street is being rebuilt as part of the Capital Improvement Program. Who do I contact to ask questions about the project?
The number to call is (817) 427-6400.

Who do I call for repairs on freeways and state highways such as Grapevine Highway, Davis Blvd., and Northeast Loop 820?
The number to call is (817) 283-2731.

How do I report a street light that is not working or burned out?
Click here to report the outage directly to TXU.

How do I report a wastewater backup or a water leak after normal working hours?
Before 7:30 a.m. and after 4:30 p.m., you need to call the Police Department at 817-427-7000 to report a wastewater backup or a water leak. The Police Department will contact the appropriate people after hours to respond.

How do you find out if water and sewer service is available to a property?
Contact the Public Works Utility Division at 817-427-6440.

Where does North Richland Hills water come from?
North Richland Hills purchases water from the City of Fort Worth and Trinity River Authority. The water originates at either Cedar Creek Lake or Lake Arlington.

How do I request emergency services?
The Public Works Utility Division provides 24 hour service. If you are calling Monday through Friday 7:30 am to 4:30 PM, call (817) 427-6460. After hours and weekends call (817) 427-7000.

Is there a charge for calling the City to investigate sewer problems?
No, this is part of the Public Works Utility Division daily operations.

Is the water in North Richland Hills tested?
North Richland Hills is required by the Texas Commission on Environmental Quality to sample the water for bacterial contamination a minimum of 60 times per month.