2007 Citizen Survey

North Richland Hills residents continue to see their community as a great place to live. A recent citizen's survey found that 94% of residents rate the quality of life in North Richland Hills as excellent or good and 96% would recommend NRH to a friend or family member as a good place to live.

"It is nice to know that our residents continue to be pleased with the direction and the progress of the city and are glad to call North Richland Hills home," said Mayor Oscar Trevino. "We have received high rankings from national magazines and organizations in the past, but it is the opinions of our residents that are most important."

In 2006, North Richland Hills was named by Money Magazines as one of the 100 Best Places to Live in the United States. The ranking was based on a number of factors including public safety and recreational opportunities. The positive results from the 2007 Citizens Survey reaffirm that the City is still doing a good job in these areas.

The surveys found that residents are very pleased with the City's public safety services:

• 98% of survey respondents who had contact with the Fire Department during the past year said the employee was courteous and 100% said the department responded promptly;
• 94% who had contact with a police officer during the past year reported that the officer was courteous and 95% said the police service was provided in a timely fashion.

The NRH Public Library and Parks & Recreation also received high marks:

• 95% of those who use the Library rated Library services as excellent or good;
• 95% of residents who visited a City park in the past year rated parks as excellent or good;
• 89% who participate in the City's recreational programs rated the programs as excellent or good.

"Providing great customer service is a top priority for City employees," said City Manager Larry Cunningham. "I am proud of our employees and the great job they are doing."

The survey also identifies areas that need attention such as street maintenance, storm drainage, traffic flow and code enforcement.

"We strive to provide quality services in all City departments and will continue to focus on areas where we can make improvements." Mr. Cunningham said. "The goal is to improve upon these results and increase citizen satisfaction with all of our city services."

The telephone survey was conducted in September by the University of North Texas Survey Research Center using statically sound research standards. The survey has a margin of error of 4.9%. The City intends to conduct a similar survey every two to three years to obtain input from residents about City services.

NRH city officials indicated that input from residents is always appreciated. Residents who have a comment, question or suggestion about City services may contact any City Department directly, or call City Hall at (817)427-6000, or e-mail admin@nrhtx.com.