Water Department

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  1. Chart

    Average Consumption

    See how your monthly water use compares to the average NRH residential water customer. Read on...
  2. Water Meter

    Annual Meter Replacement Project

    Each year as part of the regular maintenance and upkeep of our water system infrastructure, the city replaces older water meters that are nearing the end of their useful life. Read on...
  3. Hot Sun

    Reduce Water Use this Summer

    Before higher summer water bills arrive, encourage everyone in your family to be mindful about water and to reduce their use. Read on...
  4. Sprinkler

    Sprinkler System Checkup

    Your irrigation system requires check-ups and maintenance to ensure it’s operating efficiently. Checking your system before you ramp up watering this spring and summer can help you save water and money. Read on...
  5. Water Bill

    Sewer Charges, Budget Billing

    Each year your monthly sewer charges are recalculated, as are the monthly charges for customers who utilize budget billing. Your new charges begin in April. Read on...
  6. Know Your Watering Schedule

    Water Conservation

    NRH limits outdoor watering to no more than twice per week and encourages customers to conserve water whenever possible. Learn more...
  7. water tower 2

    Water, Sewer Rate Changes

    New water and sewer rates go into effect Nov. 1. Impact to average water customer will be about $5.54 per month. Read on...
  8. Defend your drains

    Defend Your Drains

    Grease, wipes and other products can cause costly problems for your home’s plumbing system and for the city’s sanitary sewer system. Learn more...
  9. Meter

    Your Water Meter

    Your water meter provides information on how much water your family uses and can help identify possible leaks. Read on...
  10. Water Faucet

    About NRH Water

    Learn about where your water comes from and what it costs. Read on...
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About Us

The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.

All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible. 

Water Office 

The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200. 

Public Works Utility Division

The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond.

Water Conservation Schedule.jpg
  1. Angel Holbert

    Customer Service Manager

  2. Water Department

    Physical Address
    4301 City Point Drive
    North Richland Hills, TX 76180


    Phone: 817-427-6200
    Fax: 817-427-6202

    Office Hours

    Monday - Friday
    8:00 a.m. - 5:00 p.m.
    Closed on Labor Day, Sept. 2.

    Telephone Service

    Monday, Tuesday, Thursday, Friday
    7:30 a.m. to 5:30 p.m.

    7:30 a.m. to 6:30 p.m.

    24 hour telephone payment system: 844-531-5742

  3. Water System Maintenance / Water Quality

    Phone: 817-427-6440

  4. Kenneth Garvin

    Utility Superintendent