Water Department

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Mandatory Conservation
Free Irrigation System Evaluation

Billing Notice: A service disruption at the United States Postal Service North Texas Processing Center has delayed mail delivery across North Texas, including delivery of some City of North Richland Hills water bills. Water bills for NRH customers who are south of Loop 820 and west of Rufe Snow Drive were mailed on August 7, 2018 and to date have not been delivered. Because of the delivery delay, the City will extend the delinquency date for the August 7 bills by 2 weeks. In addition, cutoff dates for disconnection notices mailed on August 7 will be postponed until August 22, 2018. Should you have any questions, please contact us at 817-427-6200.

About Us

The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer. 

All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible. 

Water Department

The Water Department is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Department at 817-427-6200.

Public Works Utility Division

The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond.

Water Conservation Schedule