The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.
All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible.
The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200.
Public Works Utility Division
The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond.
Angel HolbertCustomer Service Manager
Water DepartmentPhysical Address
4301 City Point Drive
North Richland Hills, TX 76180
4301 City Point Drive North Richland Hills TX 76180
Phone: 817-427-6200Fax: 817-427-6202
Office HoursMonday - Friday
8:00 a.m. - 5:00 p.m.
Our offices will be closed Dec. 24 & 25 and Jan. 1.
Telephone ServiceMonday, Tuesday, Thursday, Friday
7:30 a.m. to 5:30 p.m.
7:30 a.m. to 6:30 p.m.
24 hour telephone payment system: 844-531-5742
Water System Maintenance / Water QualityPhone: 817-427-6440
Kenneth GarvinUtility Superintendent