Budget Billing / Bill Averaging

Since 2001, the City of North Richland Hills has offered its residential water customers a budget billing option to help level the peaks and valleys that come with paying their water bill.

With budget billing the monthly bill equals an average of the accounts past 12 months of billing history and the customer is billed a set amount each month as long as the deferred balance does not exceed the cap of $250. The deferred balance is an accumulated amount representing the difference between the actual bill and the budget bill amount. This amount is reflected on the bill each month to keep customers aware of their deferred balance. If the deferred balance cap of $250 is exceeded, a percentage of the overage applies towards the next month's bill.

Things to know about Budget Billing/Bill Averaging:

  • Available to residential customers with twelve (12) months of continuous history
  • To request budget billing a customer's account must be current. The City reserves the right to remove a customer from budget if an account becomes delinquent and is subsequently disconnected for non-payment.
  • The budget amount is recalculated each April. Customers also have the option to select a different month for recalculation or to recalculate twice a year. Recalculation may result in a higher or lower monthly budget billing amount.
  • To aid in reducing the deferred balance, customers can pay over on their bill or request that a portion of their deferral be applied to their next bill. In either case, the Water Department must be notified to make the adjusting entry to move the funds from the deferred balance.
  • To terminate budget billing at any time, simply contact the Water Department. The deferred balance will apply towards the next bill.
  • Budget billing does not reduce the amount that customers pay for water but spreads the payments out over a year.