Technical Services Division

Melissa Andrews


 The Technical Services Division is organized into four sections:


The primary responsibility of the Communications Section is to provide citizens with the best possible response to their request for information or the need for service. 

Communications personnel accomplish this by responding to a need for service by notifying and causing a response of available police, fire, ambulance, City personnel and emergency equipment as well as outside agencies. Personnel are trained to provide educated answers to a vast array of questions from our citizens and provide 9-1-1 education to the young children of the community.

Detention Services

The Detention Services Section is responsible for the safe detention, control and care of all prisoners within the jail facility. All Detention Officers receive training in jail regulations, departmental regulations, defensive tactics including less-lethal weapons and jail standard operating procedures to ensure that the prisoner’s constitutional rights are not violated. This section is also responsible for proper recording and testing of suspected DWI violators through the Department’s State Certified Intoxilyzer Program.

Property and Evidence

The Property and Evidence Section is responsible for:

  • procurement and management of the inventory and issuance of all police equipment
  • maintenance and accountability for the Department’s vehicle fleet
  • storage, safekeeping and the ultimate disposal of all property/evidence recovered during a criminal investigation
  • coordination and supervisory oversight of building security and facilities management


The Records Section serves as the North Richland Hills Police Department’s official record custodian along with the processing and retention of all police records. This section provides the services necessary to track, file, and efficiently retrieve all police reports for the department by maintaining a record scanning program for all archived records. This section serves as the record liaison for the public, the State and the FBI. Personnel assigned to this service provide assistance to citizens with various needs either face to face or by telephone. They also assist the Patrol Section by taking non-emergency police reports that do not require the presence of a police officer allowing more time to devote to proactive crime reduction activities.