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City News

Posted on: March 7, 2018

Citizens Satisfied with Local Government


Results of the latest North Richland Hills’ Citizen Survey are in and findings reflect continued citizen satisfaction with local government programs and services. According to the survey, residents are pleased with the quality of life in North Richland Hills, their local government services and the overall value received for their tax dollar.

“We take seriously our responsibility to be good stewards of your tax dollars and we are committed to giving you a good return on your investment by providing efficient, effective and responsive services” said Mayor Oscar Trevino. “We are very proud of these survey results, as they show we are not just meeting your needs; in most cases we are exceeding your expectations.”

Overall, 96% of the survey respondents rated the quality of life in North Richland Hills as excellent or good and 96% would recommend NRH to a friend or family member as a good place to live. Seven out of every 10 respondents (71%) rated the overall quality of services versus the taxes paid as excellent or good.

City services exceeding expectations included:

Public Safety Services

  • 99% rated fire service as excellent or good;
  • 97% rated ambulance service as excellent or good;
  • 94% rated police service as excellent or good;
  • 87% rated the feeling of safety in their neighborhood as excellent or good;
  • 81% rated the level of traffic safety enforcement as excellent or good.

Water Service / Trash Collection

  • 95% rated garbage collection as excellent or good;
  • 94% rated recycling collection as excellent or good;
  • 92% rated water service as excellent or good.

Community Services

  • 97% rated library services as excellent or good;
  • 94% rated parks, trails and open spaces as excellent or good;
  • 94% rated special events as excellent or good
  • 91% rated recreation programs as excellent or good.

Ratings for street maintenance improved this year with 69% rating maintenance of major streets and 59% rating maintenance of residential streets as excellent / good, up from 67% and 55% respectively two years ago. Citizens identified Rufe Snow Drive, Smithfield Road and Glenview Drive as the streets most in need of improving.

Mayor Trevino said the city invests more than $1 million annually in residential street maintenance, in addition to capital street projects, but there are currently more needs than dollars when it comes to infrastructure improvements.

“We have a lean budget and limited resources,” Mayor Trevino said. “We cannot fund infrastructure improvements from current resources without cutting funding for other essential services such as public safety and utilities. We will need to look for additional resources to address deteriorating streets, including a possible bond election.”

North Richland Hills’ Citizen Survey is conducted every other year. The latest survey was conducted by National Service Research of Fort Worth in November 2017 using statistically sound research standards. The survey was completed by 1,044 residents and has a margin of error of 3.2%.

Citizen Survey Presentation

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